Frequently Asked Questions (FAQ)

Welcome to the Eighty Seven Store Help Centre. Below are answers to common questions regarding our bedside tables, nightstands, delivery schedules, card payments, and return procedures. For additional queries, please reach out to support@eightysevenstore.com.

Payment & Ordering

Q: What payment methods do you accept?
A: To maintain high transactional security, we exclusively accept Visa and Mastercard credit and debit cards. All card transactions are protected via bank-grade 256-bit SSL encryption and billed in GBP (£). We do not accept PayPal, American Express, cheques, or bank transfers.

Q: Can I amend or cancel my order after checkout?
A: Because our warehouse dispatches orders quickly (2:00 PM UK Time daily cut-off), please email us as soon as possible if you need to adjust an order. If your furniture parcel has already entered handling, it cannot be modified in transit, but you may return it unopened within 30 days using the enclosed prepaid label.

Delivery & Transit

Q: How much does delivery cost?
A: Delivery is 100% Free on all UK orders. There are no carriage fees, heavy-item supplements, or minimum order thresholds.

Q: How long does delivery take?
A: Orders placed before 2:00 PM (UK Time) are prepared in 1 to 2 business days (Monday to Friday). Courier transit takes 3 to 5 business days. Your total estimated delivery time is 4 to 7 business days.

Q: Can I track my bedside table delivery?
A: Yes. As soon as your order leaves our facility, an automated dispatch email containing your direct courier tracking link will be sent to your registered email address.

Bedside Tables & Assembly

Q: Is assembly required for your bedside tables?
A: Most of our nightstands require only minor assembly—typically screwing in the solid wood legs or attaching drawer knobs. All required hardware, Allen keys, and illustrated step-by-step instructions are provided.

Q: How do I choose the right height for my bed?
A: Ideally, your bedside table should sit level with or slightly higher than the top of your mattress (typically between 55cm and 65cm). Detailed product dimensions are provided on every product page.

Returns & Refunds

Q: What is your return window?
A: We offer a 30-day return guarantee starting from the day your parcel is confirmed delivered by the carrier.

Q: How do I return a bedside table?
A: Every parcel leaves our facility with a pre-printed, prepaid return shipping label included inside the box. Neatly repack the unused parts, adhere the label over the original delivery barcode, and hand it to the designated courier drop-off point. Return shipping is completely free (£0.00) with zero restocking fees.

Q: When will my refund be completed?
A: Within 3 business days of receiving your returned item at our warehouse, our staff completes inspection and issues your full refund directly back to your original Visa or Mastercard account.